2026 ASLMS 45th Annual Conference Recordings (Non-CME) - Practice Perfect: Tools and Tactics for Operational Excellence

The course was recorded on May 9, 2026, at the ASLMS Annual Conference.

Course Description: This session will have brief presentations of practice management pearls by faculty that have very successful practices. They will share some of what made them successful, focusing on practical steps you can take directly to your own practice to build your success.

COURSE DIRECTORS: Anne M. Chapas, MD; Elizabeth L. Tanzi, MD, FAAD

FACULTY PANELISTS:  Jennifer L. MacGregor, MD; Terrence C. Keaney, MD – Founder, SkinDC; Nkemjika Ugonabo, MD, MPH – UnionDerm; Albert Einstein College of Medicine; Brenda LaTowsky, MD – Cosmetic Dermatologist, Clear Dermatology & Aesthetics Center; Jessica G. Labadie, MD – Dermatologist, SkinCare Physicians, Chestnut Hill, Massachusetts; Amy F. Taub, MD FAAD - Founder/Managing Physician/Assistant Professor Advanced Dermatology and Skinfo/Advanced Dermatology, A Forefront Dermatology Practice/Northwestern University Medical School; Jennifer M. Segal, MD

LEARNING OBJECTIVES:

At the end of the activity, learners should be able to:

  1. Build a successful cosmetic energy-based practice.
  2. Effectively incorporate social media into your practice.

TARGET AUDIENCE:

This activity is intended for an audience of physicians and other healthcare professionals interested in the use of lasers, light, energy-based devices, and related technologies across various specialties.

PRESENTATIONS:

Building a Patient Centered Practice | Jennifer L. MacGregor, MD

Introducing New Technology | Terrence C. Keaney, MD – Founder, SkinDC

Social Media Strategies | Nkemjika Ugonabo, MD, MPH – UnionDerm; Albert Einstein College of Medicine

HR Strategies for Hiring, Retention and Firing | Brenda LaTowsky, MD – Cosmetic Dermatologist, Clear Dermatology & Aesthetics Center

How to Deal with the Unhappy Cosmetic Patient | Jessica G. Labadie, MD – Dermatologist, SkinCare Physicians, Chestnut Hill, Massachusetts

Malpractice Strategies and Dealing with a Lawsuit | Amy F. Taub, MD FAAD - Founder/Managing Physician/Assistant Professor Advanced Dermatology and Skinfo/Advanced Dermatology, A Forefront Dermatology Practice/Northwestern University Medical School

Preventing and Dealing with Cyber Attack | Jennifer M. Segal, MD

DISCLOSURES:

The American Society for Laser Medicine and Surgery (ASLMS) adheres to the policies and guidelines, including the Standards for Integrity and Independence in Accredited CE, set forth to providers by the Accreditation Council for Continuing Medical Education (ACCME), stating those activities where continuing education credits are awarded must be balanced, independent, objective, and scientifically rigorous. All persons in a position to control the content of an accredited continuing education program provided by ASLMS are required to disclose all financial relationships with any ineligible company within the past 24 months.  All financial relationships reported are identified as relevant and mitigated by ASLMS in accordance with the Standards for Integrity and Independence in Accredited CE in advance of delivery of the activity to learners. The content of this activity was vetted by ASLMS to assure objectivity and that the activity is free of commercial bias. All relevant financial relationships have been mitigated by ASLMS.

All planners and faculty for this educational activity, except for those listed below, have no financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

  • Jennifer L. MacGregor, MD discloses the following financial relationships: UnionDerm: Employee
  • Terrence C. Keaney, MD discloses the following financial relationships: AbbVie, Allergan: Consulting Fees (e.g., advisory boards), Contracted Research (Principal Investigators must provide information, even if received by the institution), Honoraria, Speakers' Bureau; Alastin Skincare, Inc./Galderma: Consulting Fees (e.g., advisory boards), Contracted Research (Principal Investigators must provide information, even if received by the institution), Honoraria; Merz Aesthetics: Consulting Fees (e.g., advisory boards), Contracted Research (Principal Investigators must provide information, even if received by the institution), Honoraria, Speakers' Bureau; Solta Medical: Consulting Fees (e.g., advisory boards), Honoraria; Sun Pharma: Consulting Fees (e.g., advisory boards), Honoraria
  • Nkemjika Ugonabo, MD, MPH discloses the following financial relationships Lumenis Be Ltd.: Consulting Fees (e.g., advisory boards); Solta Medical: Consulting Fees (e.g., advisory boards)
  • Brenda LaTowsky, MD discloses the following financial relationships Allergan Aesthetics, an AbbVie Company: Consulting Fees (e.g., advisory boards), Contracted Research (Principal Investigators must provide information, even if received by the institution); Croma: Consulting Fees (e.g., advisory boards), Contracted Research (Principal Investigators must provide information, even if received by the institution); Galderma: Contracted Research (Principal Investigators must provide information, even if received by the institution); Merz Aesthetics: Contracted Research (Principal Investigators must provide information, even if received by the institution); SINCLAIR: Contracted Research (Principal Investigators must provide information, even if received by the institution); Zeltiq Aesthetics, Inc., an AbbVie Company: Contracted Research (Principal Investigators must provide information, even if received by the institution)
  • Jessica Labadie, MD discloses the following financial relationships: AbbVie: Contracted Research (Principal Investigators must provide information, even if received by the institution), Honoraria; Cortex: Contracted Research (Principal Investigators must provide information, even if received by the institution); Galderma: Contracted Research (Principal Investigators must provide information, even if received by the institution); Nordberg Clinical: Contracted Research (Principal Investigators must provide information, even if received by the institution); Veradermics: Consulting Fees (e.g., advisory boards), Contracted Research (Principal Investigators must provide information, even if received by the institution), Honoraria
  • Amy F. Taub, MD FAAD discloses the following financial relationships: AbbVie: Consulting Fees (e.g., advisory boards), Stock Shareholder (Individual stocks; diversified mutual funds do not need to be disclosed); Cynosure / Lutronic: Contracted Research (Principal Investigators must provide information, even if received by the institution), Honoraria; OneSkin: Consulting Fees (e.g., advisory boards); Sofwave Medical: Contracted Research (Principal Investigators must provide information, even if received by the institution), Speakers' Bureau

ASLMS staff planners and reviewers have no relevant financial relationships to disclose.

ACCME Accreditation Statement:

The American Society for Laser Medicine and Surgery, Inc. is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation Statement:

The American Society for Laser Medicine and Surgery, Inc. designates this enduring material for a maximum of 1.50 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing Credits:

This enduring material is eligible for 1.50 CE credits if you are a Registered Nurse. These credits are provided with co-sponsorship with the Laser Training Institute division of Professional Medical Education Association.

Instructions for Learners to Receive Credit:

To receive a Certificate of Credit or a Certificate of Participation for the On-Demand (2026) course, registered attendees must submit a completed electronic CME/CE evaluation by the course expiration date (11/30/26).

This course should take approximately 1.5 hours to complete. 

REFUND/CANCELLATION POLICY:

For questions related to claiming CME or CE credits, please contact education1@aslms.org or call (715) 845-9283. 

  • Refund requests will only be considered if made within 14 days of purchase.
  • Refunds will only be considered if you have not yet started the course (no content viewed).
  • Refunds are not available for missed live activities.
  • Contact information@aslms.org to request a refund.

CONTACT INFORMATION:

For questions related to claiming CME or CE credits, please contact education1@aslms.org or call (715) 845-9283. 

DISCLAIMER:

Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed in this activity should not be used by clinicians without evaluation of patient conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities. 

DISCLOSURE OF OFF-LABEL USE:

This educational activity may contain discussion of published and/or investigational uses of agents that are not indicated by the FDA. The American Society for Laser Medicine & Surgery does not recommend the use of any agent outside of the labeled indications.  

The opinions expressed in this educational activity are those of the faculty and do not necessarily represent the views of any organization associated with this activity.  Please refer to the official prescribing information for each product for discussion of approved indications, contraindications and warnings.

Anne Chapas, MD

Anne Chapas, MD

Medical Director

UnoinDerm

Dr. Anne Chapas, M.D. is a Manhattan based dermatologist, dermatologic surgeon and the Founder and Medical Director of UnionDerm, a state-of-the-art center for medical and cosmetic skin treatments. She specializes in laser surgery, Mohs micrographic surgery for the treatment of skin cancer, cosmetic procedures and is internationally acclaimed for her laser and cosmetic treatments. Known for her use of combinations of injectable treatments such as Botox and Fillers, she is dedicated to delivering the most natural looking results for a look that reveals that no cosmetic work was done. Dr. Chapas is a frequent lecturer and has been widely published on advances in cutaneous oncology, laser surgery and cosmetic dermatology. Her current research at Unionderm is one of the most comprehensive laser, skin surgery and cosmetic practices in the country, which focuses on the use of laser and light devices in the treatment of medical and cosmetic conditions. Additionally, Dr. Chapas is certified by the American Board of Dermatology and she is a Fellow of the American Society for Laser Medicine & Surgery, the American Academy of Dermatology, the American College of Mohs Surgery and the American Society of Dermatologic Surgery. She is also a Clinical Instructor of Dermatology at Mount Sinai Medical Center. Dr. Chapas graduated magna cum laude in Biochemistry from the University of Pennsylvania and earned an M.D. with honors from Harvard Medical School. She completed a residency in Dermatology and prestigious fellowships in Mohs surgery and in procedural, cosmetic and laser dermatology. A strong believer in evidence-based medicine, she is a regular presenter at the top research meetings in laser dermatology and has published more than 40 peer-reviewed articles and textbook chapters.

Elizabeth Tanzi, MD, FAAD

Elizabeth Tanzi, MD, FAAD

Elizabeth Tanzi, M.D. is an internationally-known author and lecturer on cosmetic dermatology and cutaneous laser surgery. She is the Founder and Director of Capital Laser and Skin Care in suburban Washington, D.C. Dr. Tanzi graduated Summa Cum Laude with Honors in Biochemistry from Hartwick College in New York. She pursued her medical education at Syracuse University School of Medicine where she graduated in the Alpha Omega Alpha medical honor society at the top of her class. Dr. Tanzi completed her dermatology residency at Columbia University, St. Lukes-Roosevelt Hospital Center in New York where she served as chief resident. Dr. Tanzi works closely with multiple medical societies to support the progress of dermatologic laser and device-based surgery. She served on the Executive Board as Secretary of the American Society for Laser Medicine and Surgery from 2012-2015 after completing three years on their Board of Directors. She actively serves on the Development and Industry Advisory Counsel for the American Society of Dermatologic Surgery. Dr. Tanzi has published over 50 original medical articles and chapters and has been involved with the development of several new laser systems and therapeutic techniques that are now used routinely by physicians around the world. She is an annual invited speaker at the American Academy of Dermatology, American Society for Dermatologic Surgery, and the American Society for Laser Medicine and Surgery. She actively serves as a journal reviewer for the Journal of Lasers in Surgery and Medicine, Journal of Cutaneous Laser Therapy, and The Journal of the American Academy of Dermatology and serves as an editor for Dermatologic Surgery. Throughout her career, she has received numerous honors and awards for her work in the field of dermatologic surgery including the Cutting Edge Research Grant from the American Society of Dermatologic Surgery, the American Society of Dermatologic Surgery Writing Competition, and the chairperson of the Dermatology/Plastic Surgery section for the American Society of Lasers in Medicine and Surgery Annual Meeting in 2006 and 2012. Her contributions to the field of dermatology and laser surgery have been featured in many media outlets including The Today Show, Good Morning America, ABC News, NBC News, CNN, Fox News, USA Today, The New York Times, The Washington Post, The Washingtonian, O Magazine, Vogue, Allure, Elle, In-Style, Self, Health, and Cosmopolitan. Dr. Tanzi was inducted into the American Dermatological Association in 2020.

Jennifer MacGregor, MD

Jennifer MacGregor, MD

Jennifer L. MacGregor, M.D. is a Board Certified dermatologist with fellowship training in cutaneous laser surgery and dermatologic procedures. Before joining UnionDerm in NYC, she was a member of one of the country’s most prominent laser dermatology practices in Washington, DC and directed the Laser and Cosmetic Dermatology Center for Georgetown University Hospital. Dr. MacGregor is an Alpha Omega Alpha national medical honor society graduate of Georgetown University School of Medicine. She completed her dermatology residency at Columbia University Medical Center in New York City, followed by a prestigious laser, cosmetic and dermatologic surgery fellowship at SkinCare Physicians in Boston. She is a Fellow of the American Academy of Dermatology, the American Society for Dermatologic Surgery, and the American Society for Laser Medicine and Surgery.
Dr. MacGregor is a regularly invited speaker at national meetings and has authored over 30 peer-reviewed journal articles and textbook chapters, including publications in Dermatologic Surgery, The Journal of the American Academy of Dermatology, the Journal of Drugs and Dermatology and Archives of Dermatology. Her publications and lectures have addressed laser treatment of scars, laser skin resurfacing, skin tightening, treatment of cellulite, and body contouring.
Her most recent work focuses on aesthetic procedures in transgender and nonbinary patients and she was named by Huffington Post as a top NYC Dermatologist to the transgender community. She serves as an expert consultant to pharmaceutical, skjn care and medical device companies as well as industry leaders as an ally in their efforts to support the LGBTQIA+ community using a gender fluid approach to beauty and aesthetics. She is a regular contributor to national beauty media and her ideas and expertise have been highlighted in major outlets including Vogue, NY Magazine, Wormens Health, Cosmopolitan, The Huffington Post, Bustle, ELLE and Good Housekeeping.
Dr. MacGregor serves on the editorial board for Dermatologic Surgery, as a reviewer for multiple journals, as an educator for Columbia University Hospital and Mount Sinai Medical center Dermatology residents and UnionDerm fellowship trainees. Dr. MacGregor’s clinical practice focuses on laser and medical device-based procedures (including skin resurfacing, treatment of birthmarks, vascular lesions, pigmented lesions, tattoos, scars) in combination with injectable neurotoxin, fillers and thread lifting. She also combines novel treatments for body contouring and cellulite and is recognized as a world-class expert on Ultherapy and skin tightening. Her philosophy regarding cosmetic procedures is that her patients should look natural and healthy, but never as if they have had ‘work done’. She has a special interest in enhancing overall skin health along with aesthetic treatments for patients with underlying medical conditions, traumatic scars, burn scars, severe sun damage, previous complications or acne scarring.

Terrence Keaney, MD

Terrence Keaney, MD

Founder

SkinDC

Nkem Ugonabo, MD, MPH

Nkem Ugonabo, MD, MPH

Dr. Ugonabo received her Bachelor’s degree from Stanford University, M.D. degree at the University of Michigan, and M.P.H from Harvard School of Public Health. She also completed her Dermatology training at NYU Medical Center and was appointed Chief Resident in her final year. Following residency, Dr. Ugonabo was an American Society for Dermatologic Surgery (ASDS) Cosmetic Dermatologic Surgery Fellow at UnionDerm in New York City where she led clinical trials investigating the treatment of acne scars, photodamage, cellulite, muscle stimulation and melasma with lasers. Dr. Ugonabo currently practices both medical and cosmetic dermatology at UnionDerm in New York City and has extensive experience using lasers, injectables like botox and fillers, fat loss treatments, skin tightening, chemical peels, sunscreens and other forms of photo-protection, acne, and hyperpigmentation. She also works as an Assistant Professor at Albert Einstein College of Medicine’s Division of Dermatology where she enjoys teaching and mentoring residents and medical students.

Brenda LaTowsky

Brenda LaTowsky

Jessica Labadie, MD

Jessica Labadie, MD

Assistant Professor, Director of Lasers and Cosmetic Surgery

The Icahn School of Medicine at Mount Sinai

Jessica Labadie, MD, FAAD is a board-certified, fellowship-trained cosmetic, surgical and general dermatologist. She is the Director of Lasers and Cosmetic Surgery and an assistant professor in the Department of Dermatology at the Icahn School of Medicine at Mount Sinai.

Born and raised in Rhode Island, Dr. Labadie graduated with honors from Brown University where she earned a Bachelor’s of Science degree in Neuroscience. Dr. Labadie received her medical degree from the University of California Irvine School of Medicine where she was elected to the Alpha Omega Alpha (AOA) honor society and graduated at the top of her class with distinctions in research, leadership and service.

Dr. Labadie went on to complete her Dermatology residency at Northwestern University in Chicago where she served as Chief Resident during her final year. Subsequently, she completed advanced clinical training in Lasers and Cosmetic Dermatologic Surgery at SkinCare Physicians in Chestnut Hill, Massachusetts under the mentorship of world experts and thought leaders: Drs. Jeffrey Dover, Kenneth Arndt, Michael Kaminer and Thomas Rohrer.

Dr. Labadie has authored numerous peer-reviewed articles, book chapters, academic poster presentations, oral abstracts, and lectures on cosmetic dermatology and laser surgery. She has served on the Board of Directors for the American Society for Laser Medicine and Surgery (ASLMS) and currently serves on the Board of the Association of Academic Cosmetic Dermatologists (AACD).

Dr. Labadie’s practice focuses on cosmetic, surgical and general dermatology while placing a strong emphasis on compassionate, patient-centered care and individualized treatment plans. In addition to her patients, she is passionate about teaching and research.

Amy Taub, MD

Amy Taub, MD

Medical Director and Founder, Assistant Clinical Professor

Advanced Dermatology, Northwestern University Medical School

Dr. Amy Forman Taub founded Advanced Dermatology, one of the top medical and cosmetic dermatology practices in the US. Recognized for excellence in dermatological care, specializing in aesthetic dermatology, including injectable fillers and neuromodulators, laser surgery including resurfacing, non-invasive body shaping, laser resurfacing, treatments for acne scarring and procedural treatments for acne, photodynamic therapy and cosmeceutical-grade skincare, Advanced Dermatology has two locations in the Chicago suburbs, Lincolnshire and Glencoe, IL.
Dr. Taub also founded the website, skinfo.com in 2002, the second skincare store on the Internet. She also opened a skincare boutique called skinfo® in the same locations as her practices, which employs certified estheticians offering expert help in constructing skincare regimens unique to a patient's individual needs.
Dr. Taub was ranked #1 in Illinois and #10 in the nation in America’s Best Cosmetic Dermatologists 2022 and 2023 by Newsweek. Dr. Taub has also been selected as a Castle Connolly Top Doctor every year since 2013. Chicago Magazine has included Dr. Taub on their Top Doctor and Top Cancer Doctors lists every year since was named one of the Best Doctors in Dermatology by U.S. News and World Report and Chicago Magazine. Locally, Dr. Taub has also been voted Best Cosmetic Dermatologist in the Suburbs of Chicago by readers of Better Magazine (2018-2021).
Dr. Taub is an Assistant Professor of Clinical Dermatology at Northwestern University Medical School. She is also a member of the American Academy of Dermatology, American Society for Dermatologic Surgery, American Society for Laser Surgery and Medicine, Chicago Dermatologic Society, Illinois State Dermatologic Society, Leader's Society of the Dermatology Foundation, Amonette Circle of the Skin Cancer Foundation, Medical Advisory Council of the Skin Cancer Foundation, a founding member of Dermatologic & Aesthetic Surgery International League (DASIL), and on the Industry Advisory Council of ASDS . She is a senior editor at the Journal of Drugs in Dermatology and a peer-reviewer for Dermatologic Surgery and an Allergan Medical Facial Aesthetic Speaker and Trainer.
Dr. Taub is a pioneer in photodynamic therapy, full facial volumetric filler rejuvenation and laser/energy-based device expert, as well as a frequent lecturer and author on the national and international scene, with over 20 original peer-reviewed publications in major journals and 10 book chapters. As a consultant to leading laser and drug companies, as well as a sought-after speaker and thought leader, Dr. Taub educates and trains physicians from all over the country to provide cosmetic and laser treatments.

Jennifer Segal, MD

Jennifer Segal, MD

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Practice Perfect: Tools and Tactics for Operational Excellence Recording
Open to view video.  |  91 minutes
Open to view video.  |  91 minutes
HR Strategies for Hiring, Retention and Firing - Brenda LaTowsky, MD - Handout
Open to download resource.
Open to download resource.
How to Deal with the Unhappy Cosmetic Patient - Jessica G. Labadie, MD - Handout
Open to download resource.
Open to download resource.
Malpractice Strategies and Dealing with a Lawsuit - Amy F. Taub, MD FAAD - Handout
Open to download resource.
Open to download resource.